Returns & Exchanges

At Cloud Nine, we want you to glow with confidence; if you are not completely satisfied with your beauty purchase, we offer easy returns within 30 days of delivery. Please ensure items are in their original packaging and lightly used or unopened to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the products in their original box or any sturdy mailer, ensuring all lids are tightly secured to prevent leaks during transit.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your package.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.