Frequently Asked Questions
Everything you need to know about your journey to glowing skin.
Are Cloud Nine products suitable for sensitive skin?
Yes, all our formulas are dermatologist-tested and specifically designed to be gentle yet effective. We avoid harsh sulfates, parabens, and synthetic fragrances to ensure compatibility with sensitive skin types.
How can I track my order?
Once your order is shipped, you will receive an email notification with a tracking number and a link to our carrier's website. You can also track your status directly through your Cloud Nine account dashboard.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product (even if opened) within 30 days of delivery for a full refund or store credit.
Do you test your products on animals?
Never. Cloud Nine is a strictly cruelty-free brand. We do not conduct animal testing on any of our ingredients or finished products, nor do we work with manufacturers who do.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days. Expedited options are available at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Shop Pay' installments for orders over $50.